Frequently Asked Questions

Something in the Common Area is broken, who do I contact to fix it?

For issues in common areas, centrally-metered utilities (e.g., water), mechanical and electrical equipment serving the Association Property (e.g., elevator, exterior doors), you should contact PAS. The Association is responsible for the maintenance, repair, and replacement of the Association property, including Common Areas.

Who manages the Association?

The Gala Community Association is managed by Professional Association Services (PAS). You can find the contact information for PAS at the bottom of each page of this website. Let them know you’re contacting them about the Gala property and include your name, street, and unit number.

How do I pay my membership dues?

You can pay your dues through Management’s portal, Pilera.

Is there a resident messaging channel?

Yes, the Gala residents can communicate via their Google Group. Please reach out to Terry to be added to the group. Note that neither Management or the Gala Board of Directors monitors the Google Group. The Group is for informal discussion only. Any information or suggestions are not vetted by the Managers or the Board.

I want X project/maintenance completed but I’m not sure where to start looking. Which companies have worked at the Galas before?

Gala residents have shared some of their experiences in a spreadsheet you can find on the Community Resources page. These experiences are not endorsements or recommendations. The information in the shared spreadsheet is not verified by Managers or the Board.

There is water coming from the ceiling/wall/floor, what do I do?

If you notice water leaking into your Unit, you should immediately contact the Property Management company. The Building Maintenance Committee is responsible for monitoring and following up on maintenance issues, so they will likely be involved in addressing this problem.

Something in my unit is broken, who do I contact to fix it?

As a homeowner, you are generally responsible for maintenance, repair, or improvements within your own unit. You’re welcome to review the vendor experiences spreadsheet as a starting place, which can find on the Community Resources page.

As a homeowner, what are my maintenance responsibilities?

Homeowners are responsible for maintenance, repair, and improvements within their own units and exclusive use areas. However, the Association is responsible for maintaining the Common Property and centrally metered utilities. Specific responsibilities are outlined in Section 4.7.1 (pg 32) and Exhibit D of the CC&Rs, which can be found on the Resources page.

Me/my family/my tenant is moving in or out. What are the move rules?

The Move Policy can be found on the Policies Page

What are the materials of construction for the Gala buildings?

The Gala buildings are made of wood-framed stucco.

What decorations or signs are allowed on the front door, patio, or balcony?

Owners have the right to display religious and holiday signs, symbols, and decorations within their Units and on their Exclusive Use Area balconies.

These decorations should be of the kinds normally displayed in single-family residential neighborhoods.

How do I deal with ants in my unit?